WHAT WE WORK
Our Values
Honesty
We value honesty above all else. A strict policy of non-tolerance is adopted in Sheltering Arms against false promises, corruption, lying, and thieving.
Trustworthy
All of these values lead to trust. Your trust in us with your health or your loved one’s health is the fuel that keeps us motivated to do better, be better, and above all to give our best. Sheltering Arms is here to build a long-lasting relationship based on respect and trust.
Respect
Everyone in this world deserves to be treated with dignity and compassion. Our policies and attitude do not change according to people’s looks or ethnicities or cultures. The staff has been trained to treat everyone respectfully.
Innovative
We are constantly trying to evolve disability care services to improve the existing quality of aid provided. If you need customised care services, we are your go-to people.
Accountability
We believe that criticism is equally, and sometimes, more important than compliments to grow in life. Feedbacks are the backbone of the service industry. Our team members take ownership of their mistakes and work on self-improvement. Flawless services is something we aspire to provide, and the first step to achieving this goal is accepting that sometimes we falter and personal growth is a constant process.
Reliability
We know we worthy of our participants trusts we are dependable; faithful; authentic. There’s no way around it, building trust takes time and we have all the time.
Sheltering Arms specialises in 24-hour disability programs for individuals with multiple and complex needs in Melbourne.
Our Mission
Our mission is to provide timely, articulate, sustainable and flexible services to promote and support better living standards.
Our Vision
Our vision is to become the most reliable service provider across Australia. Being able to provide living support and participation aid in a moment’s notice is our ultimate goal.
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