A Comprehensive Guide to Understanding NDIS Support Coordination
The National Disability Insurance Scheme (NDIS) provides different services, such as support coordination. This helps participants make the most of their NDIS plans. In short, NDIS coordination for support services is a capacity-building program designed to assist individuals in understanding and using their plans effectively to pursue their goals.
NDIS coordinators are dedicated professionals who help people with disabilities access and use their funding in a way that meets their needs. These support workers guide participants through the NDIS process and connect them with relevant providers, community resources, mainstream services, and other services. Their assistance builds confidence and skills so that individuals can manage their support independently in the long run.
Who Needs Support Coordination?
Not every NDIS plan automatically includes funding for support coordination. If you need this particular service, mention it to the planner or coordinator. This will set the stage for its eventual inclusion and funding in your plan. Even if independent support coordination is not initially included, you can still request to have it added if needed. The NDIS will assess if the service is reasonable and necessary based on your circumstances or goals.
Everyone with an NDIS plan may not need support coordination. However, there are certain situations where having a support coordinator can be very helpful. These happen when you:
Have complex needs
Are new to the NDIS and unfamiliar with how it works
Need help navigating the program and its services
Require assistance in building new skills
Are you going through a major life transition
Multiple family members have disabilities
Have limited support networks
Levels of Support Coordination
Support coordination serves as a guiding light for individuals who find it difficult to navigate the NDIS. The funding is based on what is ‘reasonable and necessary’ to pursue your goals. It also considers the help provided by family, friends, and other community or government services. If you meet the eligibility criteria, support coordination will be provided.
The NDIS offers three levels of support coordination:
Support Connection – It helps you connect with informal support, community services, and other services. With this, you can make the most of your NDIS plan support. It focuses on enhancing your skills to manage your support system independently. Support connection is typically provided by Local Area Coordinators (LACs).
Support Coordination – This level provides more comprehensive assistance. A support coordinator works directly with you to ensure that your plan is effective. They will help you build the skills, maintain relationships, increase your independence, and participate in the community. Moreover, they will assist in crisis planning, building capacity, and reporting to the NDIA.
Specialist Support Coordination – This is the highest level reserved for participants with very complex needs. A specialist support coordinator has experience in addressing significant challenges you may face in your support environment. This might involve developing intervention plans for complex behavioural issues. In any case, specialist support coordination is always delivered within a therapeutic framework.
The level of support coordination included in your plan depends on your specific needs and other aspects. If you require support in a particular area, like finding suitable housing, the coordination funding can be used to work with a specialist in that area. Generally, most participants receive level 2 support coordination if it is included in their plan. Levels 1 and 3 are less common and reserved for basic connection assistance or highly complex cases, respectively.
Which Roles Do Support Coordinators Perform?
The role of NDIS coordination support is similar to having a knowledgeable and supportive friend by your side. Here are some key responsibilities they undertake:
Understanding Your Plan: Support coordinators help you comprehend the details of your NDIS plan—budget, categories, and any other requirements to use the services effectively.
Planning and Coordinating Supports: They help you identify the right providers and supports aligned with your needs, preferences, and goals. They will:
- Link you to NDIS registered providers and other resources.
- Ensure providers meet NDIS quality and safety standards.
- Guide you through the processes.
Establishing and Maintaining Supports: Support coordinators know about local services. They will set up service agreements and bookings that reflect the agreed support. Moreover, they help
- You understand policies, charges, and processes.
- Develop contingency plans
- File complaints to the NDIS Commission if needed
Reporting to NDIA: Independent support coordinators provide reports on how they have helped with your plan. These include:
- An initial plan implementation report
- A mid-term implementation report
- A plan reassessment report
Crisis Management: In case of unexpected events or crises that may disrupt your plan, care coordinators help you prepare for such situations. They assist in planning for changes like moving house or hospital visits.
NDIS Specialist Support Coordination: Specialist support coordinators help remove barriers that make accessing support difficult for participants with complex needs. They create detailed plans suited to your unique situation. These coordinators work closely with you, your family, and your carers to ensure that everyone understands their roles.
The level of support coordination included in your plan depends on your specific needs and other aspects. If you require support in a particular area, like finding suitable housing, the coordination funding can be used to work with a specialist in that area. Generally, most participants receive level 2 support coordination if it is included in their plan. Levels 1 and 3 are less common and reserved for basic connection assistance or highly complex cases, respectively.
What Makes a Good NDIS Support Coordinator?
A capable NDIS support coordinator possesses excellent communication skills, problem-solving abilities, and a deep understanding of the program. They should make an effort to understand an individual’s interests, preferences, and needs. To truly make a difference, a coordinator should possess a unique blend of knowledge, skills, and personal attributes.
Here’s what any good NDIS coordinator needs:
Expertise in the NDIS Landscape: A deep understanding of the NDIS framework, its complexities, and how to navigate them effectively.
Advocacy: A support coordinator helps participants understand when they need a formal advocate without acting as an independent disability advocate. They should guide participants to organisations through the National Disability Advocacy Program (NDAP).
Strong Communication Skills: Clear and effective communication is essential. A good coordinator listens actively, provides timely updates, and keeps you well-informed throughout the process.
Empathy and Understanding: A professional support coordinator is empathic and understands your specific challenges and goals. They create a safe space for you to discuss your needs and aspirations.
Problem-solving Abilities: Challenges are inevitable, so these coordinators should be adept at planning and finding effective solutions.
Reliability and Consistency: Trust is vital in this role. Your NDIS coordinator should be reliable, attend meetings, follow up on tasks, and be available when needed.
Networking and Connections: A vast network of connections is beneficial. A support coordinator who knows various service providers and community groups gets you the best support.
Client-centric Approach: Care coordinators always put you at the centre of their work, prioritising your needs, preferences, and goals in every decision.
Sheltering Arms: Your Goal is Our Goal
When choosing an NDIS support provider, it’s important to find one with deep knowledge of the NDIS and genuine compassion. This combination ensures you or your loved one receives the expert guidance and care that you deserve. That said, Sheltering Arms is a dedicated NDIS provider in the Gold Coast and Melbourne. You will receive round-the-clock personalised care for individuals with complex needs. We aim to provide a safe space for our clients with disabilities as they go on with life’s challenges.
With a compassionate and reliable team, we ensure you never feel alone in your journey. Our support coordinators can help you lead a life of dignity and purpose. So, consider Sheltering Arms if you’re looking for an NDIS support provider in Melbourne or the Gold Coast that truly understands and cares. Contact us today, and we’ll help you find the perfect plan. Call us at 1300 952 289 or email us at info@shelteringarms.net to talk to our support staff.
